Frequently Asked Questions
Follow this link through to the iTunes store itunes.com/apps/CricHQ.
Registering a valid email address allows us to contact you with your match scorecards. In order to verify that your account is valid we send through a link upon you registering, as this is the likely to be our first contact with you, you may have to check your junk box and authorise that email address to ensure you get your match scorecards sent directly to your inbox.
For the upload to sync instantly you must be connected to the Internet. If you're not connected when the match is finished simply log in to CricHQ when you next have access to the Internet, enter the settings page and push Sync Data.
Yes, CricHQ now caters for all forms of cricket! You can set up a match for your unique specifications on the app itself or by logging in to CricHQ.com.
Yes! With the new version we've added the ability to keep scoring after a result has been reached. If you are playing a match where this is a possibility then when setting the match specifications prior to the match then change continue scoring after match has been won to ON.
Yes, you can pre-populate player, team and match information in CricHQ, or by logging in to CricHQ.com, using your CricHQ username and password.
Yes there is now an option to save scorecards mid-way through a game and continue them when you want. For example if your team is in the middle of a 2 day fixture played over two weekends and you have a twenty20 fixture midweek you'll simply save and exit at the completion of day one through the Actions on the home scoring screen, score the twenty20 fixture normally and when the 2nd day of the first fixture rolls around you'll be able to find your partially completed match scorecard on the home screen under Saved Games.
The CricHQ Facebook page is the hub of activity relating to feedback, competitions and promotions. Like our page and get involved in the development of our products! If you're just looking to find out a little more about how much we have to offer check out CricHQ.com. If you wish to contact us directly with some feedback hit us up at Support@CricHQ.com.
A data connection is not required until you wish to upload your scorecards to CricHQ.com.
No, we don't believe in that, once you have the app, it's yours and we won't charge you for any other features!
You can create and edit all of the above simply by logging into the "manage" tab on CricHQ.com, entering your CricHQ username and password and following the easy steps that will give you far greater control over the match information you capture through using CricHQ.
To remove a scorecard so that it doesn't appear on CricHQ.com log into the dashboard on CricHQ.com, entering your CricHQ username and password. Click on Scorecards on the menu bar, find the match you wish to remove and Click the Delete option.
The interactive graphs are available by using the iPhones slide option when viewing the scorecard through the landscape orientation. You can now not only slide up and down to view the complete scorecard but you can also slide across to see the run worms, RPO worms and a manhattans. The graphs are also interactive and by touching along any point of the graph more detail will be shown along the top right information bar.
Our CricHQ Facebook page is the ideal platform for requesting future additions, either post your request on our wall or get involved in the future development discussions. We truly value our customer feedback and Facebook/CricHQ is the place to ensure you get a say in the continued development of CricHQ. Alternatively you could send your questions through to support@CricHQ.com.
With the continued growth of CricHQ the requirement to have the ability to use our scoring solution across various smart-phone platforms is increasing. Our transition in to Android is already underway and we're also looking in to a number of other platforms.
If you have a fully charged iPod Touch, iPhone or iPad before you begin scoring a match your battery should last, in order to ensure that your battery doesn't go flat we advise you have a charger available for charging in one of the many breaks throughout the day. We also advise that you turn Airplane Mode ON in the device settings prior to scoring; this will need to be turned back to OFF to begin uploading your match scorecard. Here are some further tips for prolonging battery life that are useful when scoring a full day of cricket.
CricHQ is proud to be associated with some of the games most prestigious governing bodies. For further details check out CricHQ.com or get in touch with your local association.
Send your CricHQ match scorecard through to info@CricHQ.com with a notable performance of yours and we'll send Baz's new bat sticker out to you!